Privacy Policy
Last updated: 11/25
LeadHive ("we", "us", "our") is committed to protecting the privacy of the businesses and individuals we work with. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our services and website at leadhive.com.au.
We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act. By using our website or engaging our services, you agree to the practices described in this policy.
1. What Information We Collect
We collect two broad categories of information:
Business contact information
When a solar installation company applies to use our services or communicates with us, we may collect:
- Business name and trading name
- Contact person's full name
- Business email address and phone number
- Business address and service area
- Australian Business Number (ABN), where provided
- Information about your business operations (installation capacity, project types, monthly volume targets)
Website usage data
When you visit our website, we may automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type and version
- Pages visited and time spent on each page
- Referring website or source
- Device type and operating system
2. How We Use Your Information
We use the information we collect to:
- Assess whether our lead generation service is a good fit for your business
- Set up and manage your account and lead delivery preferences
- Deliver solar homeowner leads matched to your service area and criteria
- Communicate with you about your account, lead performance, and service updates
- Process payments and maintain billing records
- Respond to enquiries and support requests
- Improve our website, services, and lead generation processes
- Comply with our legal and regulatory obligations
3. How We Share Your Information
We do not sell, rent, or trade your business information to third parties. Your data is used solely to deliver the LeadHive service to you.
We may share your information only in the following limited circumstances:
- Service providers: We may share data with trusted third-party providers (such as data storage, email delivery, and analytics platforms) who assist us in operating our business. These providers are contractually required to handle your information securely and only for the purposes we specify.
- Legal obligations: We may disclose information if required to do so by law, court order, or regulatory authority, or to protect the rights, property, or safety of LeadHive, our clients, or others.
- Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you if this occurs.
4. Data Security
We take reasonable steps to protect the personal and business information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include the use of secure connections (HTTPS), access controls, and limiting data access to personnel who need it to perform their role.
No method of data transmission or storage over the internet is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to or through our website.
5. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you or your business
- Correct information that is inaccurate, out of date, incomplete, or misleading
- Request deletion of your information, subject to any legal obligations we have to retain it
- Complain about how we have handled your personal information
To exercise any of these rights, contact us at the details in the "Contact Us" section below. We will respond to requests within a reasonable timeframe and no later than 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
6. Cookies
Our website may use cookies and similar tracking technologies to understand how visitors use our site and to improve the experience. Cookies are small text files stored on your device.
You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the website but will not prevent you from accessing its content.
7. Third-Party Services
Our website and services may integrate with or link to third-party platforms. These include:
- Analytics tools that help us understand site traffic and visitor behaviour
- Scheduling tools (such as Calendly) that allow you to book a call with our team
- Email delivery services used to send you notifications and service updates
These third-party services have their own privacy policies and data practices, which we encourage you to review. We are not responsible for the privacy practices of third-party websites or services linked from our site.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide our services. We also retain information to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we take reasonable steps to securely delete or de-identify it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, want to access or correct your information, or wish to make a complaint about how we have handled your personal information, please contact us:
LeadHive
Email: hus@leadhiveco.com
We take privacy complaints seriously and will respond promptly.